Delete your Mira Tours account

This page deletes your account for Mira Tours, the mobile app published by Wanderframe, LLC. You do not need the app installed, and you do not need to sign in.

How it works

1. Enter the email address on your account below.
2. We email you a single-use link that expires in one hour.
3. Open the link. It shows what the account holds, and deletes it when you confirm.

If you signed in with Apple or Google

Use the address the account was created with. If you signed in with Apple and chose Hide My Email, that address is a private relay ending in @privaterelay.appleid.com, not your own address. On your iPhone, open Settings, tap your name, then Sign in with Apple, then Mira, to see it. Mail sent to a relay address still reaches your inbox, so the confirmation link will arrive.

You can also start this from inside the app: open your Profile from the top right of the main screen, then About, then Delete Account. It sends the same confirmation email to whichever address is on your account, which saves you having to work out what that address is.

What deletion removes

Confirming deletes, permanently and without a recovery window:

• Your account, name, email address, and password.
• Your Apple and Google sign in links.
• The devices registered to you and their sign in tokens.
• Your tours, including where they went, what was narrated, what you listened to, and your conversations with Mira.
• The tours you built that you never published.
• Your credit balance. Any unused credit is forfeited and cannot be restored or refunded.
• The emails we sent you.

What is kept, and why

• Tours you published. A tour you built and published has its own page that other people walk. Those tours stay online, but your name and your conversation with Mira are removed from them, so nothing on them points back to you. If you would rather they came down as well, write to us before you delete and we will remove them first.
• Narration about places. Mira’s narration about a landmark belongs to the place, not to you, and is reused by everyone who walks past it. It contains nothing about you and is not deleted. The parts of a tour that quote what you personally asked for are deleted with your tours.
• A record of the deletion request. We keep the email address that asked, and the time it was confirmed, as proof the request was honored.
• A record of each purchase. We keep the store transaction id of anything you bought, with your account removed from it. It is what stops a receipt being redeemed a second time and what lets a refund be matched later. It says what was bought, never who bought it. Payments themselves run through the App Store and Google Play, and Apple and Google keep their own records under their own policies, which we do not control.

Deletion runs immediately on confirmation. Routine database backups are kept for seven days, so a copy can persist in them until the backup it sits in ages out.

Need help?

Write to help@mira.tours and we will find your account and handle it for you. See also our Privacy Policy.